This is an initiative of Government of Rajasthan to provide citizen-centric services in an integrated form through service & information delivery points called as ‘e-Mitra’ centres / kiosks. e-Mitra Project integrates LokMitra and JanMitra initiatives (launched in 2002) under a single umbrella to bring together all the departments and give citizens of the State a “multi-service”- “single-window” experience.
Initiatives in the State providing similar services are Lok Mitra (Urban Areas) and Jan Mitra which have been brought under one umbrella – eMitra
The key objectives of eMitra are:
1. Enable citizens to access information and services of the Government in an efficient, convenient, transparent and cost effective way.
2. Facilitate Citizen to Government interface for exchange of information, services and other benefits.
3. Improve quality of life in rural areas through use and propagation of ICT for all sections of people, addressing the entire spectrum of their needs.
4. Bridge the ‘Digital Divide’ enabling the flow of information, resources and service into the rural areas and markets and vice-versa.
5. To provide avenues for employment to rural youth.
6. Enable the building of infrastructure, technology and services for a state-wide networked economy on a single platform for the Government, Business and Citizenry.
The project is based on a Public Private Partnership (PPP) framework with investment coming in from private partners called Local Service Providers. Government of Rajasthan through the DoIT has established eMitra societies for an effective institutional structure and the various departments have well defined roles, which is a manifestation of its high level of commitment to the project.
This initiative has been well thought out and has laid the foundation for the CSCs. The CSC scheme should try and integrate the eMitra initiative in its fold and try and add to it rather than treating it as competition.For more details...
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